Performance management starts with figuring out what to measure.
Regardless of whether you call them KPIs, metrics, or measures, deciding what you want to track is one of the hardest parts of performance management. The good news is that you're not the first organization to do this. You can learn a lot from others like you.
We've assembled a collection of sample metrics and key performance indicators (KPIs) that you can use as a starting point.
We have KPIs for both common departments as well as all 20 of the US Government's major industry categorizations.
We're constantly updating our lists, so please let us know if you'd like to recommend any additions, subtractions, or changes.
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