KPI Examples

Performance management starts with figuring out what to measure.

Example KPIs for the Educational Services Industry

  • Administrative expenses as a percentage of educational and general expenditures
  • Admission test scores for entering students
  • Annual student survey - Two-year comparison in five key areas
  • Attrition rate of online courses
  • Average course experience
  • Average daily attendance
  • Average daily participation percentages
  • Average endowment distribution by student
  • Average net academic cost and average percent discount
  • Average percentage consistently absent
  • Average student credit hours taught by tenure/ tenure track faculty by college
  • Average tenure or tenure track faculty salaries by college compared to peer benchmarks
  • Average undergraduate student credit load
  • Average student free application for federal student aid (FASFA) unmet financial need
  • Average graduating student debt
  • Choice into district - Number of students
  • Choice out of district - Number of students
  • Class attendance
  • Classroom and laboratory utilization
  • Comparison of most recent graduating high school classes to diversity of new 18-and 19-year-old students who enroll in the following fall term
  • Continuation rates of college students
  • Cost per graduate
  • Cost per meal (CPM)
  • Degrees awarded - Baccalaureate, masters, doctoral
  • Development expenditures as a percentage of total external income
  • Distance learning enrollment
  • Distance learning number of degree programs
  • Dollar value of restricted research expenditures
  • Dollar value of total external research grant applications and expenditures
  • Endowment value per student
  • Expenditures per student
  • Fewer students classified as needing special education services
  • Four-year graduation rate for community college transfer students with 30+ hours
  • Freshman retention rate by ethnic group and by financial aid category
  • Fund balance at x % of yearly expenditures
  • Graduate/ professional degrees in high demand fields
  • Home school students registered - Number of students
  • Increase of percentage of school-age students with disabilities participating in occupational education program
  • Increase of percentage of school-age students with disabilities receiving special education services in general class placements
  • Increase of percentage of preschool students with disabilities receiving special education services in settings that include nondisabled children
  • Increase of percentage of school-age students with disabilities receiving services in general education buildings
  • Institutional debt per student
  • Instructional expenses per student
  • International student load
  • International student headcount and percentage of FTE
  • Licensure exam pass rates
  • Licensure exam pass rates in program x
  • Master's-level five-year and doctoral ten-year graduation rate
  • Masters and doctoral graduates employed in state x compared to other state x graduates
  • National ranking of baccalaureate, masters, and doctoral degrees awarded to minority students
  • Nationally ranked programs
  • NCAA team sports athletics total wins
  • Non-instructional FTE per student FTSE, or non-instructional FTE to instructional FTE ratio
  • NSSE results in quality of student advising, entire educational experience, would attend again, overall satisfaction
  • Number of degrees awarded
  • Number of students per teacher
  • Number of total budgeted tenure/ tenure track faculty positions
  • Number of vocational degrees awarded
  • Percentage of academic staff with a doctorate
  • Percentage of full-time faculty who are women, are ethnic minorities, or have terminal degrees
  • Percentage of course requests satisfied by semester
  • Percentage of degree-seeking new transfers (of total enrollment)
  • Percentage of first year class in top 10% and top 25% of HS graduating class
  • Percentage of first year students requiring developmental education and successful completion percentage of developmental education
  • Percentage of graduating seniors from area high schools from most recent academic year who enroll in following fall term
  • Percentage of new students ages 18 to 19 who need developmental education based on their test scores
  • Percentage of tenure/tenure track faculty holding grants by college
  • Percentage of total positions endowed
  • Percentage of undergraduates receiving baccalaureate degrees with eight SCH or fewer above minimum requirement, number qualifying for state mandated rebate, and number requesting and receiving their rebate
  • Postdoctoral fellows
  • Program expenditures as a percentage of budgets Research rankings national and state Retention rates of students in vocational courses SCH taught by tenure/tenure track faculty vs. non-tenure/tenure track faculty by college
  • Six-year graduation rate and combined graduation/persistence rate
  • Student services expenditures per student FTSE
  • Students per faculty
  • Successful course completion
  • System-wide reduction in energy use over ten years
  • Technology transfer - new invention disclosures, patents issues, licenses and options executed, gross revenue from intellectual property
  • Time to a baccalaureate degree by area of study
  • Total budgeted endowed professorships and chairs
  • Total degree seeking new transfers
  • Total external gifts by alumni - Number and amount
  • Total external gifts by corporations - Number and amount
  • Total external gifts by foundations - Number and amount
  • Total external gifts by individuals - Number and amount
  • Total new transfer students
  • Total operating expenditures per student FTE
  • Total professorships and chairs positions filled
  • Total state appropriations per FTE student and tuition and fees per FTE student in constant dollars
  • Total state appropriations per FTE student compared to peers
  • Total stipend support for graduate students
  • Transportation costs per pupil
  • Tuition and mandatory fees compared to peers
  • Undergraduate classes with fewer than 30 students
  • Undergraduate degrees in high demand fields
  • Undergraduate financial aid awards
  • Undergraduates per professional academic advisor by college
  • Unrestricted reserves as percentage of operating budget
  • University students studying abroad headcount
  • Yellow bus on-time performance

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