Get to know Scoreboard, step by step.

KPI Examples

We've assembled a collection of example Key Performance Indicators (KPIs) that you can use as a starting point when building your scorecards. We have metrics for both common departments as well as all 20 of the U.S. Government's major industry categorizations.

Customer Service View All
  • Inbound calls handled per agent hour
  • Email backlog
Finance and Insurance View All
  • Cash flow return on investments (CFROI)
  • Selling general and administrative (SG&A) expenses
Manufacturing View All
  • Overtime as a percentage of total hours
  • Percentage decrease in scrap and rework costs
Sales View All
  • Customer churn ratio
  • Gross margin per sales person
All KPI Examples View by industry or department

Blog posts

New Scoreboard Blog

In the past we've posted all of our Scoreboard announcements to the Spider Strategies blog. Now that Scoreboard has its own website, though, we're moving all Scoreboard blog posts here. If you use RSS, now is a great time to subscribe to the Scoreboard blog feed. Otherwise, we look forward to seeing you back here soon!

P.S. Keep an eye out for the first batch of training videos next week...

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Scoreboard 3.0 Release

After almost three years of development, we are incredibly proud to announce the release of Scoreboard version 3! It's been over 7 years since we released version 2, and this major release contains huge improvements to both speed and functionality.

Over the coming weeks we'll explore all of the fantastic changes in version 3. We're putting together training videos, and we have over a dozen blog posts in the works. In the meantime, explore the new site and be sure to contact us with any questions!

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Want to read more articles? Visit our blog.

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