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Building KPIs

KPI Examples

We've assembled a collection of example Key Performance Indicators (KPIs) that you can use as a starting point when building your scorecards. We have metrics for both common departments as well as all 20 of the U.S. Government's major industry categorizations.

Customer Service View All
  • Inbound calls handled per agent hour
  • Email backlog
Finance and Insurance View All
  • Cash flow return on investments (CFROI)
  • Selling general and administrative (SG&A) expenses
Manufacturing View All
  • Overtime as a percentage of total hours
  • Percentage decrease in scrap and rework costs
Sales View All
  • Customer churn ratio
  • Gross margin per sales person
All KPI Examples View by industry or department

Blog posts

Chart Writer Report in 3.1

There are two new reports in version 3.1. The first one is the Chart Writer. This is the same chart that you can edit on the Scorecards Overview tab and add to dashboards.

Once you choose “chart writer” for your report type, you can add one or more series to your chart and determine what kind of chart it will be.

When you’re done, you have a chart in the reports section that can be saved and shared with other users.

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Templates in Scoreboard 3.1

Scoreboard 3.1 now has powerful template functionality. Most templates will be created at the organization level, meaning all scorecard items, dashboards, and reports will be automatically copied to the new templated organization.

Once you’ve chosen to create a template from an organization, you need to select an organization to copy that template under.

The last step in creating an organization template is optionally choosing prefixes and suffixes for the different templated items.

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