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Logging In & Home Section
Creating Scorecards and KPIs
Creating Dashboards
Creating Charts & Reports
Connect: Building Scorecards and Updating KPIs
Setting and Managing Alerts
Managing Strategy at All Levels

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We’re committed to your success. In addition to free videos and webinars, we offer training and consulting services to maximize your return on investment. Our team of experts are here to help with every phase of your implementation and growth. Whatever your requirements, we have options.

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KPI Examples

We've assembled a collection of example Key Performance Indicators (KPIs) that you can use as a starting point when building your scorecards. We have metrics for both common departments as well as all 20 of the U.S. Government's major industry categorizations.

Customer Service View All
  • Inbound calls handled per agent hour
  • Email backlog
Finance and Insurance View All
  • Cash flow return on investments (CFROI)
  • Selling general and administrative (SG&A) expenses
Manufacturing View All
  • Overtime as a percentage of total hours
  • Percentage decrease in scrap and rework costs
Sales View All
  • Customer churn ratio
  • Gross margin per sales person
All KPI Examples View by industry or department

Blog posts

Example Use Case - Managing Strategy at All Levels

We've just published a video showing how an example organization would use Scoreboard to facilitate strategy execution in:

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Note Widgets in 3.2

The new notes widget in Scoreboard allows you to see the notes for a scorecard or initiative item on your dashboard. The widget shows a preview of each note, as well as an icon showing whether there are any replies.

When you click on a note, it opens in a dialog where you can see the entire note and any replies. You can even add a reply yourself. Any notes or replies you add on a dashboard will show up in the Scorecards or Initiatives sections for that item.

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Want to read more articles? Visit our blog.

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