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We've assembled a collection of example Key Performance Indicators (KPIs) that you can use as a starting point when building your scorecards. We have metrics for both common departments as well as all 20 of the U.S. Government's major industry categorizations.
One of the largest new features in version 3.2 is the ability to edit multiple scorecards at once. This mass-edit feature is built into the Report Writer, and it can save you a lot of time.
In this example we’re going to find all of the red KPIs and then assign our helpdesk team as their owners. The first step is to create a new report showing all KPIs that are red for the current period. Before we save the report, we can now see a “Mass Edit” button on the bottom of the screen.
When you click the “Mass Edit” button, a column of checkboxes appears on the left. You can choose individual scorecard items that you want to edit, or you can click the dark checkbox on the top to select all of them. When you’re done, click “Edit Selected Items.”Read More
Scoreboard 3.2 has the powerful new ability to add “or” filters to reports. Here’s an example of how they work. Let’s start with a simple report that shows all of the measures that are red for a month.
Here’s what the two filters look like. The item type is KPI and the color is red.
Let’s say we want to change this report to show not only red KPIs, but also KPIs that are trending downward. That way we’ll have a single report showing all of the KPIs we need to keep an eye on.Read More
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