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KPI Examples

We've assembled a collection of example Key Performance Indicators (KPIs) that you can use as a starting point when building your scorecards. We have metrics for both common departments as well as all 20 of the U.S. Government's major industry categorizations.

Customer Service View All
  • Inbound calls handled per agent hour
  • Email backlog
Finance and Insurance View All
  • Cash flow return on investments (CFROI)
  • Selling general and administrative (SG&A) expenses
Manufacturing View All
  • Overtime as a percentage of total hours
  • Percentage decrease in scrap and rework costs
Sales View All
  • Customer churn ratio
  • Gross margin per sales person
All KPI Examples View by industry or department

Blog posts

New "Building KPIs in Scoreboard" Video

We've just posted a Building KPIs in Scoreboard video on our Learn page. It shows how to build and copy key performance areas and key performance indicators in Scoreboard. Along the way you'll also learn about the organization selector, as well as how to manually update your KPIs.

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New Scoreboard Tour Video

We've just posted a new Scoreboard tour video on our Learn page. It's a quick 5-minute overview that shows you what the software is all about.

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Want to read more articles? Visit our blog.

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